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Terms & Conditions

Last updated: October 10, 2026

These Terms & Conditions ("Terms") govern your access to and use of BanquetLabel, a service operated by BFA Solutions LLC, 1317 Edgewater Dr #4387, Orlando, FL 32804 ("BanquetLabel," "we," "us," or "our"), including our website, web application, and related services (collectively, the "Service"). By creating an account, selecting a plan, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a binding contract. By using the Service, you represent that you meet these requirements and, if using the Service on behalf of a business, that you are authorized to bind that business, in which case "you" includes that business.

2. The Service

BanquetLabel provides software to design, generate, and print food labels and menus, including allergen and ingredient information, template-based design tools, and AI-assisted menu/PDF parsing features. We may add, modify, or remove features at any time.

3. Accounts

You are responsible for maintaining the confidentiality of your login credentials, sign-in links, and sign-in codes and for all activity under your account. Notify us immediately of any unauthorized use. You agree to provide accurate, current account information.

4. Plans, Billing & Payments

  • Paid plans are billed through our third-party payment processor, Stripe. By subscribing, you also agree to Stripe's terms.
  • Subscriptions renew automatically at the end of each billing cycle, for the same billing interval and at the then-current price for your plan, unless cancelled before renewal.
  • Fees are charged in advance and are non-refundable except as required by law. We do not provide refunds or credits for partial billing periods, unused time, or unused seats.
  • You authorize us (via Stripe) to charge your payment method for all applicable fees and taxes.
  • We may change pricing. A price change takes effect at your next renewal or 30 days after we notify you, whichever is later.

5. Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access until that time and will not be charged thereafter. Cancellation does not result in a refund for the current billing period.

6. Premium Workspaces

Premium plans may include a shared workspace. The person who creates the workspace or holds ownership of it (the "Owner") controls it. The Owner can invite and remove members and can transfer ownership to another member. The Owner and other members can view, edit, and delete menus created in the workspace. Menus created in a workspace belong to that workspace and remain available to it after a member is removed. Do not place content in a workspace that you do not want the Owner and other members to see. The Owner is responsible for all seat and plan fees and for ensuring that members use the Service in accordance with these Terms. If a workspace is downgraded, other members lose access, and their memberships may be removed after a 30-day grace period.

7. BanquetLabel in ChatGPT

  • You can use BanquetLabel as an app in ChatGPT. Your use of ChatGPT is also subject to OpenAI's terms and policies. ChatGPT is a trademark of OpenAI. BanquetLabel is not affiliated with, sponsored by, or endorsed by OpenAI.
  • When you connect your BanquetLabel account in ChatGPT, you allow ChatGPT to save menus and create label downloads in your account on your behalf, within your plan's limits. Your plan, its limits, and these Terms apply the same way as on our website. You can remove the connection at any time from your account page, and a connection ends on its own after 90 days.
  • ChatGPT, not BanquetLabel, reads your menu and decides what it sends to us. Dietary tags we do not recognize may be left off your labels. Sections 10 and 11 apply to labels made through ChatGPT: review every label before printing or relying on it.
  • Download links from ChatGPT work for 24 hours, and anyone who has a link can open the file until it expires. Do not share a link you want to keep private.
  • How we handle information from ChatGPT is described in Section 6 of our Privacy Policy.

8. User Content

You retain ownership of content you upload or create, including menus, ingredient lists, designs, uploaded logos, and label data ("User Content"). You grant us a limited, non-exclusive license to host, process, store, reproduce, and display your User Content solely to operate and improve the Service and to render it on the labels you generate. You represent that you have the rights to all User Content you submit.

If your User Content includes personal information about your clients or event guests, such as names or contact details in a Banquet Event Order, you are responsible for having the right to share it with us. Do not upload information about the health, allergies, or medical conditions of identified individuals. Label content should describe dishes, not people.

9. Logos & Brand Assets You Upload

Certain plans allow you to upload your own logo, brand marks, or other images ("Brand Assets") to display on the labels you create. You retain all ownership of your Brand Assets. By uploading a Brand Asset, you grant BanquetLabel a limited, non-exclusive, worldwide, royalty-free license to store, reproduce, resize, and display it solely to provide the Service to you, including generating, previewing, and printing your labels, and for no other purpose. We do not use your Brand Assets for our own marketing or to train AI models.

You represent and warrant that you own, or have all necessary rights, licenses, and permissions to use, each Brand Asset you upload, and that its use on your labels does not infringe any trademark, copyright, publicity, or other right of any third party.

You are solely responsible for your Brand Assets and their use, and you agree to indemnify BanquetLabel for any claim arising from a Brand Asset you upload (see Section 18). We may remove or disable any Brand Asset that we reasonably believe is unlawful, infringing, or in violation of these Terms.

10. AI-Assisted Features & Accuracy Disclaimer

  • The Service includes AI-assisted features, including menu and PDF parsing, that may generate or extract text, ingredient, and allergen information.
  • As between you and us, you own the label text the Service generates from your User Content ("Output"). Output does not include our templates, designs, artwork, or fonts, which are licensed to you under Section 13. Output may not be unique, and similar Output may be generated for other users.
  • AI output may be inaccurate or incomplete. You are solely responsible for reviewing and verifying all label content, especially allergen and ingredient information, before printing, distributing, or relying on it.
  • BanquetLabel does not guarantee compliance with any food-labeling law or regulation and is not a substitute for professional or legal advice.

11. Dietary Tags & Labeling

The Service may automatically suggest, assign, or display dietary tags (such as vegetarian, vegan, gluten-free, or dairy-free) for menu items, and allows you to add, remove, or edit such tags. Dietary tags are provided as a convenience only and may be inaccurate, incomplete, or unsuitable for any particular guest, allergy, intolerance, or dietary or religious requirement. BanquetLabel does not verify, and is not responsible for, the accuracy of any dietary tag, whether automatically generated or entered or edited by you. You are solely responsible for independently confirming all dietary, allergen, and ingredient information with your kitchen, chef, and suppliers before creating, printing, distributing, or relying on any label. BanquetLabel shall not be liable for any damages, illness, injury, loss, or claim arising from reliance on dietary tags or label content.

12. Acceptable Use

You agree not to: (a) use the Service unlawfully; (b) upload malicious code; (c) attempt to access systems or data without authorization; (d) reverse engineer or resell the Service without permission; or (e) use the Service to create misleading or unlawful labeling.

13. Intellectual Property & Feedback

The Service, including its software, templates, designs, artwork, fonts, and branding, is owned by BanquetLabel or its licensors and protected by law. We grant you a limited, revocable, non-transferable license to use the Service per these Terms. Templates and designs provided by us may be used to create your labels, including printed labels you use at your events, but may not be redistributed or resold as standalone design assets.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you.

14. Third-Party Services & Trademarks

The Service relies on third parties, including Stripe for payments and providers for hosting, email, and AI processing. They are listed in Section 7 of our Privacy Policy. We are not responsible for third-party services, and your use of them may be subject to their own terms.

Avery® is a registered trademark of Avery Products Corporation. BanquetLabel is not affiliated with, sponsored by, or endorsed by Avery Products Corporation. Label product numbers are referenced for compatibility only.

15. Printing & Output

Printed results depend on your printer, its settings, your paper or label stock, and feed alignment. We do not guarantee that printed labels will exactly match on-screen previews, or that any third-party label stock will align with our templates. Print a test sheet before a full run. You are responsible for reviewing every printed label before use.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BANQUETLABEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

18. Indemnification

You agree to indemnify and hold BanquetLabel harmless from claims, damages, and expenses arising out of your User Content, your Brand Assets, your use of the Service, or your violation of these Terms—including any claims related to inaccurate labeling or allergen information, or any claim that a logo or Brand Asset you uploaded infringes a third party's rights.

19. Termination

We may suspend or terminate your access for violation of these Terms, or for any other reason with reasonable notice. You may stop using the Service at any time and may ask us to delete your account by contacting us. Termination or cancellation does not entitle you to a refund except as required by law. After termination, we delete your information as described in Section 9 of our Privacy Policy. Upon termination, your right to use the Service ends. Sections 8 through 10 and 13 through 23 survive.

20. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email before they take effect. Continued use after changes take effect constitutes acceptance.

21. Dispute Resolution & Class Action Waiver

Informal resolution. Before filing any claim, you and we agree to try to resolve the dispute informally. The party with the claim must send written notice to the other, including name, account email, a description of the dispute, and the relief requested. Notices to us go to hello@banquetlabel.com. If the dispute is not resolved within 30 days of the notice, either party may proceed under Section 22.

Class action waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND BANQUETLABEL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. No court may consolidate the claims of more than one person or preside over any form of class or representative proceeding under these Terms.

Small claims. Either party may bring an individual claim in small claims court if it qualifies.

22. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles. Except for small claims, any dispute will be resolved exclusively in the state courts located in Orange County, Florida, or the United States District Court for the Middle District of Florida, Orlando Division, and you and we consent to personal jurisdiction there.

23. General

  • Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us about the Service and replace any prior agreements on that subject.
  • Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions stay in effect. If the class action waiver in Section 21 is found unenforceable as to a claim, that claim proceeds in court under Section 22 and the waiver stays in effect for all other claims.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of hosting, network, payment, or AI providers.
  • Notices. We send notices to your account email. You send notices to hello@banquetlabel.com or to the mailing address below.

24. Contact

Questions about these Terms? Contact us at hello@banquetlabel.com, or by mail at BFA Solutions LLC, 1317 Edgewater Dr #4387, Orlando, FL 32804.