Can I cancel anytime?
Yes. Cancel at any time through your account's billing portal. You keep full access until the end of your paid billing period — no prorated refunds, no surprises.
Are there refunds?
We don't offer refunds — but you can cancel any time and keep using BanquetLabel until your period ends. If you have a billing issue, email us.
What happens after my free trial?
Your trial runs for 30 days from the day you start. After that, existing labels stay accessible but you need a subscription to generate new ones. Subscribe monthly or annually to keep going.
What's included in the trial?
Create up to 6 menus during your trial, with unlimited edits and downloads for the full 30 days.
Do you charge sales tax?
US customers in states where SaaS software is taxable will see tax added at checkout — Stripe Tax calculates this automatically. Most states (including Florida) do not tax SaaS, so you'll pay exactly $29 or $290 in those cases.
Can I switch between monthly and annual?
Plan switching is coming soon. For now, cancel your current plan and resubscribe on the plan you want — your data stays intact.
Is my payment information secure?
Yes. All payment processing goes through Stripe — a PCI-compliant payment platform. BanquetLabel never sees or stores your card number.
Is BanquetLabel available internationally?
BanquetLabel is currently available to customers in the United States only. International support is on the roadmap — sign up to be notified when your country is available.
Which plan is better — monthly or annual?
Annual gives you 2 months free and means one expense report a year instead of twelve. If you're doing even a few events a month, annual pays for itself quickly. Monthly is great if you want to try the full product before committing.
What's included in both plans?
Both plans include: unlimited food label downloads as print-ready PDFs, all 40+ themed label templates (Italian, Asian, Tropical, Spanish, Classic and more), all six print formats (Avery® 5388, 8371, 8387 and 95273, plus the half-page and full-page station signs), dietary tags, and customer support.