BanquetLabelGet started free

Privacy Policy

Last updated: July 13, 2026

This Privacy Policy explains how BanquetLabel ("we," "us," or "our") collects, uses, and shares information when you use our website and web application (the "Service").

1. Information We Collect

Information you provide:

  • Account information: name, email address, password.
  • Billing information: processed by Stripe; we do not store full card numbers.
  • User Content: menus, ingredient and allergen data, designs, uploaded files (including PDFs), uploaded logos and brand images ("Brand Assets"), and label content.

Information collected automatically:

  • Usage data: pages viewed, features used, and actions taken.
  • Device and log data: IP address, browser type, and timestamps.
  • Cookies and similar technologies (see Section 6).

2. How We Use Information

We use information to:

  • Provide, operate, and maintain the Service.
  • Process payments and manage subscriptions (via Stripe).
  • Provide AI-assisted features such as menu/PDF parsing.
  • Communicate with you about your account, updates, and support.
  • Improve and analyze the Service.
  • Detect, prevent, and address security or technical issues.
  • Comply with legal obligations.

3. AI Processing

Some features process your User Content (such as uploaded menus or PDFs) using AI services to extract or generate text and label information. This content may be transmitted to third-party AI providers solely to deliver these features. We do not sell your User Content, and we do not use your uploaded logos or Brand Assets to train AI models.

4. Logos & Brand Assets

If your plan lets you upload your own logo or brand images, we store and process those Brand Assets solely to display them on the labels you create and to provide the Service to you. We do not use your Brand Assets for our own advertising or marketing, sell them, or share them except with the service providers who host and operate the Service on our behalf. You can remove an uploaded logo at any time from your account, and we delete Brand Assets in accordance with our retention practices (see Section 6) when you delete them or close your account.

5. How We Share Information

We do not sell your personal information. We share information only with:

  • Service providers who help operate the Service (e.g., cloud hosting, Stripe for payments, AI providers), under confidentiality obligations.
  • Legal and safety purposes, when required by law or to protect rights and safety.
  • Business transfers, in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion (see Section 8).

7. Cookies

We use cookies and similar technologies to keep you logged in, remember preferences, and analyze usage. We use the LinkedIn Insight Tag, which sets cookies to measure ad performance, build advertising audiences, and gather analytics about visitors who interact with our LinkedIn ads. Our marketing pages also load Google's preferred-sources script, which renders the "Add as preferred source" button and may set Google cookies when you use it. You can control cookies through your browser settings, though some features may not function properly without them.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to opt out of certain processing. To exercise these rights, contact us at support@banquetlabel.com. We will respond as required by applicable law (including, where applicable, GDPR and CCPA/CPRA).

9. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not intended for individuals under 18, and we do not knowingly collect personal information from children.

11. International Users

Your information may be processed in the United States or other countries where we or our service providers operate, which may have different data protection laws than your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. The "Last updated" date reflects the latest revision.

13. Contact

Questions about this Privacy Policy? Contact us at support@banquetlabel.com.